New Furniture Debacle

It’s just like a full time, draining, extremely high stress job without getting paid

Stressful, ridiculous, unacceptable!!

I am convinced that ordering and receiving new furniture is the all-time fiasco ever!  Purchasing furniture for a new house used to be exciting and something to look forward to.  Those days have vanished, another annoyance since the pandemic.  I understand from a few people that ordering appliances appear to have the same issues.

I am not here to blast the furniture store that was used to purchase these items because in talking to others most of the stores are having the same troubles.  And I seriously don’t understand it.  I can get a tad excited and maybe a little obnoxious when the simplest transactions continue to be non-stop disasters.

The last time I ordered a new bed was years ago and I wanted to spoil myself with a Tempur-Pedic adjustable bed.  So the second week in December I gave myself a pretty expensive Christmas present and couldn’t be more thrilled with it!  The thrill was gone when the adjustable base started making a loud grinding noise when trying to raise the head.  And the nightmare began with calling their “customer care” center and remaining on hold for almost an hour before somebody answered, one of many calls.

The “customer care” rep finally answered and said I needed to have a technician come out to see if the base is fixable.  Okay, so we booked an appointment, the technician came and said the base was warped or broken.  I paid premium shipping which meant that the purchased items would be inspected before leaving the plant and I can assure you that obviously didn’t happen.

When “customer care” eventually called me back he offered me 20% off the price to keep the broken bed base.  What?!  I said absolutely not and told him to send me a new one.  Well, the next time a bed base would become available would be February.  I had no choice and now I was getting a clear picture of what kind of ride I was about the embark on.  The grinding noise would have to continue for a couple of months until………

A “customer care” person called this past Monday, February 1st to let me know the bed base will not be available until sometime in March.  I told her to cancel it and I would reorder another base with the salesperson.  Many calls and emails have been made to the store, especially these past few days to fix the problem.  After dealing with a few salespeople and finally a manager there has been no follow-through to complete this transaction.  The manager said he would order another bed base and return my call by then of the night.  As of the end of the evening, February 4th no return call was made.

My daughter and son-in-law’s bed was ordered about the same time as mine. Theirs got delivered in three separate deliveries which meant one of them needed to take off work each time to receive another part of the bed.  One time the delivery guys never called or showed up, yet another call to “customer care” to book another appointment and of course another day off work.  They are finally all set with their bed, unbelievable.  In most industries if you didn’t call or show up for work then you might as well stay home permanently but this business gets a pass.

This story unfortunately is not the only with this company.  There’s a whole other flock of issues with more deliveries but will need to be continued; I’ve exhausted myself and I still need to call the store yet again today about the bed base.

UPDATE….as of today, February 5th the manager called and the bed base issue has been resolved. I’m getting a better base that would cost hundreds more and delivered next week. I do have to pay $100 more but I’m also aware of the better quality and bells and whistles of this base (massage, Wi-Fi, and this one is made in America instead of China) , so I’m okay with it and willing to pay more for American made. Thank you Jesus…